Your offer has been accepted — what happens next?
Follow the steps below to get your items to Wicked Things safely and help us process your acquisition without delays.
If you have an accepted enquiry, log in to your Wicked account and then open these instructions from your Selling Enquiries tab to see your reference information and the accepted amount.
Get your items to Wicked Things
Royal Mail is our normal parcel route. Collection or drop-off is only shown to a seller when it is available for their specific accepted enquiry.
Important – Items sent to us remain at the seller’s risk while in transit. Please use a Royal Mail tracked service with suitable compensation cover for the value of the parcel.
Pack everything securely
- Use a strong box that is appropriate for the weight and size of the items.
- Protect miniatures, models, boxed collectables and fragile parts with suitable padding.
- Fill empty space so items cannot move freely during transit.
- Keep loose parts, accessories and components together and clearly identified.
- Include your SELL reference inside the parcel.
Where to send your parcel
Please make sure your SELL reference is included inside any parcel. Parcels sent to the premises must currently be sent by Royal Mail.
What happens when your items arrive
We record that your parcel has arrived.
We check the contents, condition and completeness against the accepted enquiry.
Once checks are complete, payment is processed using the agreed method.
The acquisition is finalised and remains visible in your account for your records.
Your Selling Enquiries page will update as the acquisition moves through each stage.
If something is different from the enquiry
The accepted offer is based on the items and condition described in your enquiry. If we find missing items, significant damage, incomplete contents or another material difference, we will pause the acquisition and contact you before payment is completed.
We will not silently replace your accepted offer with a different amount. Any material change will need to be explained and agreed.
Payment
Payment is processed after the received goods have been checked and approved. Your Selling Enquiries page will show when payment has been recorded.
Where store credit forms part of the agreed payment, it is shown separately from cash/payment and is not treated as cash-equivalent.
Items we cannot accept
Illegal, counterfeit, dangerous or materially misdescribed goods cannot be processed as a normal acquisition. Some categories may also have specific restrictions.
Not sure whether we can accept something? Contact us →Need help?
If you are unsure which Royal Mail service to use, need help with an agreed collection or drop-off, have a problem with a parcel, or need to tell us about a change before sending, contact Wicked Things and quote your SELL reference.